Shipping policy

Order Processing Time

All orders are processed and prepared within 1 to 3 business days of receipt. You will receive a confirmation email with a tracking number as soon as your order has been shipped.

Please note that orders are not processed on weekends or holidays.

Delivery Time

Once your order has been shipped, delivery typically takes 6 to 15 days, but this varies depending on your destination country and may take up to 21 days.

These delivery times are estimates and are not guaranteed. They may be affected by factors beyond our control, such as customs, weather conditions, or carrier delays.

Order Tracking

As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to track your package in real time.

If you have not received your tracking number after 3 business days, please check your spam folder or contact us at fasa_store@outlook.com.

Customs, Taxes, and Import Duties

For international orders, customs fees, taxes, or import duties may apply depending on the laws of the destination country. These charges are the customer’s responsibility and are not included in the order price or shipping costs. Fasa has no control over these charges and cannot predict their amount.

Delayed or Lost Orders

If your order has not arrived after the maximum delivery time indicated above, please contact us at fasa_store@outlook.com with your order number. We will follow up with the carrier and keep you informed.

Incorrect Shipping Addresses

Please make sure your shipping address is accurate and complete when placing your order. Fasa is not responsible for packages that are delayed or lost due to an incorrect address provided by the customer. Additional fees may apply for reshipping a package returned for this reason.

Questions?

If you have any questions about your order or our shipping policy, please feel free to contact us at fasa_store@outlook.com.